TERMS  AND CONDITIONS OF SERVICE

1. Service Provider:  DeeWP /  Customer:  Name and Address outlined on the Project Booking Form/Quotation.
2. Signed agreement of Terms & Conditions & Project Booking Form/or quotation is required prior to commencement of any project.  Acceptance of Terms and Conditions / Project Booking Form/Quotation comprise the agreement between us. A cancelled project is charged at £20.00 for administration charges. No variation of this agreement may be made except in writing, signed by both parties. Prices quotes are subject to change without notice prior to receiving completed project booking form. Quote valid for 3 weeks from date of issue.
3. An invoice will be issued on completion of each assignment.  For larger ongoing monthly assignments an invoice will be issued weekly.  Payments must be made within 14 days of date of invoice unless the client is a university or corporate entity. Universities MUST set up a purchase order with their accounts department to enable payment of their accounts. We reserve the right to charge interest on overdue amounts at the rate of 8% per month on the outstanding balance from the date of the invoice until the date of payment and charge £15.00 for each reminder that is sent after the due date. Please remember if you do not settle your bills on time we cannot settle ours.
4. In the event of any cheque from a client being refused by the bank, the client will be responsible for all bank charges resulting from the returned cheque. Payments made via PayPal from foreign clients will be charged an additional 4% and credit/debit card payments will also incur an additional 4%. Return postage is charged for 5 or more discs/tapes and for return via any means other than ordinary 2^nd class post. Audio 29 seconds or below rounded down to the previous minute, 30 seconds or above rounded up to the next minute.
5. We reserve the right to change turnaround times and prices quoted due to changes in the specifications, quantities, legibility and/or quality of original or source material, delivery arrangements, unforeseen problems or other circumstances, including, but not limited to, illness, terms, conditions or circumstances that were not part of the original verbal or written quotation. An additional levy of 20p per audio minute may be required in the case of very poor audio  or where English is not the mother tongue, but will only be levied where prior notification has been given by  DeeWP via electronic mail (email) and acceptance has been given by the client by return electronic mail (email).
6. If we, DeeWP, agree any variation of the service we will be providing under this agreement, we,  DeeWP, reserve the right to amend the price.
7. By accepting work or services agreed upon, you, the customer, assume full responsibility for final proofreading and accuracy of documents, final product or service.  Any other additions or amendments made by the customer will be charged. DeeWP cannot be held liable for damage to any media supplied by the customer either in our possession or in transit. Where freelancers are used proof reading is their responsibility as part of their contract and no additional proof reading by Dee Briston, Project Management Officer of DeeWP can be entered into.
8. All incoming emails, discs, CDs, or other media will be scanned for viruses.   DeeWP will not open unsolicited attachments to emails or email attachments which do not have an accompanying explanatory message. We endeavour to scan all Emails and attachments sent to customers for viruses etc.  However it is the responsibility of all recipients to check text, graphics, and attachments for trojans, viruses, and worms as no responsibility or liability will be accepted by DeeWP.
9. If required, a Confidentiality Agreement will be forwarded on request, either provided by DeeWP or on supplied by the client and signed by DeeWP.